Customer Service Testimonials
Our customers rave about our service!
Thanks for working with us on this. You guys at Hendrick are great to work with, thanks for your service and dedication to us as a customer.
ONE TEAM ONE MISSION
-Darren Snow, Operations Manager, Pyrotek
This simple last instruction from Jeff took care of the concern. Thanks for being there for us. Please note that this is now documented into our logbook so it will not happen again.
I sincerely thank you both for hanging in there with me on this problem.
You are both steely eyed missile men from Hendrick.
- Rick Dinkel, Maintenance Manager, Sun Mountain Door Inc.
I called Larry today, and we are so sorry to hear that he is in hospital after having had heart surgery. I did demand that I call someone else as I was unaware he was sick but he insisted. We wanted to write to you to let you know how amazed we are that he not only answered my call but was happy to help me with my queries while hooked up to his monitors!
I hope you agree that this is an example of Larry’s dedication to customer service as well as to you, his employer. I feel it is also a great reflection on your company in that he is happy to work for you no matter what his situation.
We wish him all the best for a speedy recovery.
Best wishes,
Louise Elliott + the Kinon team DESIGNER KINON
The service from Hendrick is always appreciated here.
- Jim Macheras, Manufacturing Technology Manager, PoroGen Corp.
I have a long history with Hendrick as a customer and would continue to recommend them and their services.
- Bob Greer, Sabic Polymershapes
Thank you so much for your great customer service to our facility. It is much appreciated. Our machine is currently running great and we have not had any issues other than with the laser in quite a long time so we will not need a service tech at this time. But please keep me in mind next time around.
- Tim Sedlock, Maintenance Manager, Hunter Douglas Fabrication
The saw is running beautiful, probably the best it has run in 10 years. We thank you for make a quality product and when it is time to upgrade to a newer machine, we will be in touch.
- Russ Mackey, J & F Commercial Products
Everyone at Hendrick Manufacturing has performed stupendously fine. From the very beginning of my equipment search to the install, I never felt let down. The follow-up since installation has been exceptional. Staff are readily accessible by phone or email. Jeff helped Modernistic acquire the right panel saw to serve our needs as we move forward.
- Paul Schloesser, Plant Manager, Modernistic
It has been great pleasure to have Hendricks Machinery on our team. Your service has been excellent, timely and with a firm solution to our problems!
- Arvind Kulkarni, Canyon Creek Cabinet Company
I want to bring to your attention the great service that Larry Farris provided us at SABIC in Seattle.
Larry did a fantastic job at setting up our machine and training our operators.
His commitment to making sure we were happy with your machine was exemplified by Larry rescheduling his flight for Saturday so he could provide additional training.
As the face of Hendrick, you can be assured that Larry represents your company in a manner that personifies excellence!
-Tom Bakan, SABIC Polymershapes
Thank you both for the continued dedication to having us operate at top performance. We really appreciate the extra effort you both show towards our company.
- Dan McCarthy, Laminated Plastics
Molly, I just wanted to let you know what an awesome job Phil did on our saw. The timing worked out fantastic considering the problems we have been having with the comm.. board, the saw is running great and hopefully we can give you guy’s a break for a while.
- Randy Bowers, Aetna Plastics
I would like to complement Larry's professional installation and training of our saw. He was extremely helpful and knowledgeable with many aspects of the saw and installation. You have a real great employee in this man.
-Rod Clinton, Great Planes Model Manufacturing
